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OPEN: MON - FRI 9AM - 5PM
TEL: 01453 822622

TERMS & CONDITIONS

Please read these terms and conditions carefully, as by making an Appointment with Golden Paws Grooming Ltd, you are agreeing to the following:

Appointments

  • Contact to book an appointment can be made via phone, text message, email or our website.  Upon contact, we will communicate a mutually convenient time & date for an appointment.

  • Should a client wish to cancel their appointment a notice of at least a 24 hour period is  required per dog, failure to do so will incur a cancellation fee of up to 100% of the cost of  the grooming fee. 

  • Clients failing to give the required 24 hours cancellation notice and miss their appointment  completely will be required to pay 100% of the cost of the grooming fee and a 20% non-refundable deposit for any future appointments. 

  • Please note that a time slot (‘appointment’) is allocated to each dog and should you arrive early (with-out prior arrangement) you may be asked to wait. This also includes arriving late and hence this could  result in us not being able to hold your appointment, however the full fee may still be applied*,  as stated  above for ‘missed appointments’. (*Salon Owner Discretion) 

  • Should we need to stop the groom completely, due to the welfare & safety of your dog  or our Groomer(s),  the total balance is still applicable. 

  • Our fee includes our time, our skill, the maintenance of equipment, products, utilities and vat.. The  cost is adjusted accordingly on an annual basis @ Dog Groom Anniversary,  to the amount of the above used. 

  • Should you arrive late to collect your dog (without prior arrangement) a late fee may be  charged.*  (*Salon Owner discretion) 

  • Should the event occur, where we need to cancel your appointment, every effort will be made  to give as much notice as possible, and an alternative appointment offered, without incurring any financial penalty relating to groom frequency.

  • We have the right to refuse any dog that deems a problem to us, our staff or other dogs. 

  • We have the right to refuse any owner whose behaviour is deemed unacceptable towards  the whole team. 

  • Owners must advise us when booking your dog’s appointment of any of the following  concerns 

  • Unsociable with other dogs? 

  • Ever suffered any skin irritations or reactions to any products? 

  • Ever been aggressive towards any humans or dogs? 

  • Any health issues? 

  • Is your dog easily distracted or overly excitable? 

  • Would you prefer your dog not to mix with other dogs in the salon? 

  • Any fears your dog may have that could be associated with the whole Grooming process. 

  • These concerns may not affect you making an appointment with us but will enable us to  make every effort to ensure suitable staff and preparations are made to deal with your  dog’s individual needs.

  • We offer a three day correction policy if you are unsatisfied with your dog’s trimming any  corrections will be made free of charge within this time scale

Prices & Payment

Please note that all quoted prices are subject to the following terms & conditions:

 

New Clients: When taking on new clients, all dogs will receive a free consultation. Provided the dog has a coat in a well-maintained condition/an agreed commitment to sign onto the Golden Paws Payment Plan; the salon will be delighted to welcome your dog onboard. At the free consultation stage, a quote will be provided for your dog’s initial groom and an appointment made to carry out the groom. Following this, a suitable schedule will be recommended, and we can at that point set-up the monthly payment plan that will cover costs for all services delivered over an annual period. The monthly payment plan also gives access to a number of additional services (bath, nails, anal glands, teeth cleaning) at a discounted rate, whilst allowing clients to spread the cost over the year long period. Alternatively clients can opt to ‘Pay as you Go’ however will not be able to benefit from the discounted rates. 


 

Existing Clients: Existing client prices are maintained* throughout the year, assuming you adhere to a regular grooming program (4-8 weeks breed/coat/behavioural requirement specific).  

Grooms are based on basic pet trims. Should dogs fall-out/lase on their grooming program, a one-off groom-specific price will be given, prior to the groom, and payment must be made ahead of the groom.  

Existing clients can take advantage of the monthly payment plan, or can ‘Pay as You Go’

 

Payment Methods - 

  • Monthly Payment Plan

  • Cash & Card payments

  • Bank transfer ahead of collection (48 hours)

  • Cheques are not accepted

 

*Subject to annual increase inline with increases in cost of living expenses and latest training techniques.  Any price increases will be communicated giving 60 days notice. 

Salon Etiquette

The safety and welfare of your dog is paramount to us.  However due to the environment (nature of the job and the equipment that is used) incidents may occur. 

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Therefore clients are politely asked:

  • Not to enter “The Grooming” area in the salon

  • Not to talk/call/distract any dogs in the salon,

  • Not to talk/call/distract your own dog in the salon, until your dog is returned safely to you.

  • Be punctual for all appointments & pick-ups from the salon. 

  • Should we still be attending to your dog when you arrive please wait quietly, we will be with  you as soon as possible. Should your dog see you whilst we are still grooming it will  encourage your dog to become over excited and due to the equipment we use could result  in an incident that we will not be held responsible for. 

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Golden Paws Grooming Ltd can not be held responsible for any incidents that may occur  should you fail to adhere to any of the above. 

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We will always put the welfare of our client’s dogs first,  this may mean removing all of the dog’s coat if it is deemed necessary due to the condition of the coat. After care advice will be offered accordingly. A minimum fee of £10.00 will be  added to the cost of the groom to cover extra cost for products, skill and time required to deal with coats in this condition. 

​We will not clip/shave certain breeds (please ask for further details) due to it being unsuitable for the coat type. Unless a vet has advised it for medical reason (In this instance, a signed letter from your vet will be required).

Incidents

The safety and welfare of your dog is paramount to us. However due to the nature of the  job and the equipment that is used incidents may occur. 

Golden Paws Grooming Ltd will not be held responsible for any incidents that may occur  should you fail to:

  • Inform us of any of the above concerns 

  • If you have not suitably maintained your dog’s coat and it is matted 

  • Should you or person responsible for bringing/collecting your dog to us, distract your dog whilst it is in our care.

The team at Golden Paws Grooming Ltd will always put the welfare of our client’s dogs first,  this may mean removing all of the dogs coat if it is deemed necessary due to the condition of the coat. After care advice will be offered accordingly. A minimum fee of £10 Will be  added to the cost of the groom to cover extra cost for products, skill and time required to deal with coats in this condition. 

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We will not clip/shave certain breeds (please ask for further details) due to it being unsuitable for the coat type. Unless a vet has advised it for medical reason (a signed letter from your vet will be required).

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